Privacy Policy
At Richos Plumbing and Gas (“we”, “our”, “us”), we are committed to protecting the privacy and security of your personal information. Operating in Perth, Western Australia, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you use our website or engage our plumbing and gas services.
1. Information We Collect
We collect personal information that is reasonably necessary to provide our plumbing, drainage, and gas services effectively. This may include:
Contact Information: Name, residential or business address in Perth/WA, email address, and phone number.
Service Details: Specific information regarding your property, plumbing configurations, appliance models, or details of the emergency/issue you require assistance with.
Payment Information: Financial and transaction details processed securely when paying for completed services.
Website Data: Technical data collected automatically when you visit our website, such as your IP address, browser type, and pages visited via cookies.
2. How We Collect Your Information
We collect personal information directly from you when you:
Contact us via phone, email, or online booking/contact forms on our website.
Engage our plumbing and gas technicians on-site at your Perth property.
Interact with our digital marketing channels or social media platforms.
3. Purpose of Collection and Use
We use your personal information strictly for legitimate business purposes, including:
Delivering requested plumbing, gas fitting, leak detection, and drainage services.
Communicating with you regarding appointment confirmations, quotes, and follow-ups.
Processing payments, issuing invoices, and maintaining financial records.
Meeting our legal and regulatory compliance obligations under Western Australian building and gas safety codes (such as issuing Certificates of Compliance).
Improving our website functionality and customer service experience.
4. Disclosure of Personal Information
We respect your confidentiality and do not sell, rent, or trade your personal information. We may disclose your data only to trusted third parties when necessary to run our business, such as:
Licensed subcontractors or team members working on behalf of Richos Plumbing and Gas.
Payment processors and financial institutions handling transactions.
Regulatory bodies or government authorities in Western Australia if required by law (e.g., EnergySafety WA compliance audits).
5. Security and Data Storage
We take reasonable technical and organizational precautions to protect your personal information from unauthorized access, loss, misuse, or alteration. Data stored digitally is encrypted or protected via secure servers, while physical paperwork is securely managed.
6. Your Rights and Access
Under Australian privacy laws, you have the right to request access to the personal information we hold about you or ask for corrections if any details are inaccurate. To make a privacy-related request, please contact us directly using the details provided below.